Your trusted Microsoft Managed Support Services Partner

Intech delivers value during your AI-driven digital transformation through Microsoft solutions. Whether it is ERP, CRM, Azure, or Power Platform, our top-tier managed services ensure comprehensive coverage, including implementation, customization, integration, optimization, training, and ongoing support. We ensure data security, compliance, optimal system performance, cost savings, and faster issue resolution.

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Why choose Intech’s Managed Support Services Portfolio?

Optimize performance, reduce downtime, and unlock the full potential of your business technology with Intech.

01

Proven track record

1000+ successful implementations and solution optimizations, and 350+ employees trained in Microsoft products across various industries.
02

Global expertise

Managed 24*5 global support across all three Microsoft Clouds: Dynamics 365, Microsoft 365, and Azure. We offer custom support packages for small, mid-sized, and large businesses globally with localization.
03

Customization for your business

We understand your business and provide guidance that makes scaling easier, keeping your systems running smoothly every step of the way. We tailor our support packages to drive business growth to meet evolving needs.
04

AI transformation services

Respond to market trends with AI-driven transformation and automation, including support from Copilot, predictive analytics, and add-ons.
05

Proactive Support for Smarter Business

We continuously enhance your solutions with the latest assistive AI innovations, helping you unlock value faster and stay ahead in a competitive landscape.
Wish to dig deeper into Intech’s capabilities?
Get in touch with us!

Our Specialized managed support services

Basic system health management

Monitoring the solution’s environment to identify opportunities for intervention and manage continued operations that facilitate the solution’s alignment with your business goals.

Performance optimization

Add new modules to the solution or consider functionality updates to respond to scalability or operational expansion initiatives of your business.

Reactive helpdesk support

Resolving users’ technical and functional problems with Microsoft products by allotting virtual or physical agents or dedicated representatives.

Integration management

Handling integration with third-party tools, migration to new configurations, Microsoft updates, license renewals, and cost optimization.

User and security administration

Managing roles, permissions, access, and user additions and removals. Conducting security audits and compliance checks for necessary updates. 

User training

Manage change with relevant user training tailored to roles and responsibilities and new feature addition. Provide assistance with reporting, dashboards, and analytics to enhance business insights.

Two engagement approaches

Standard managed support services

Pre-configured solutions and services to keep your solution healthy and operational with quick turnaround at cost-effective rates

  • Solution health checks
  • Fixing errors and configuration issues
  • Patch-up work and updates
  • Resolving user complaints
  • Managing roles, permissions, and user addition and removal
  • Backups and disaster recovery
  • Monitoring dashboards and reporting
  • Performance optimization

Custom managed support services

Tailored solutions and services according to your business size, model, complexity, and multi-entity operations for innovation and optimization

  • User training and change management
  • Customization for advanced analytics
  • Optimization, refinements, and redesigning
  • Adding Copilot and other AI capabilities
  • Managing integrations with third-party tools
  • AI consulting services for strategic advice
  • Advanced performance optimization for business scalability
  • 24*7 support with dedicated agents
To know more, connect with our team

Our solutions portfolio

Core Business Systems (ERP & CRM)

  • Enterprise ERP: Full-suite implementation of Dynamics 365 Finance & Supply Chain for complex rollouts.
  • SMB ERP: Rapid deployment of Dynamics 365 Business Central.
  • Industry Focus: Specialized Microsoft Dynamics ERP implementation services for manufacturing, retail, pharmaceuticals, and other sectors.
  • CRM Solutions: Full-suite implementation of Dynamics 365 Sales, Marketing, Customer Service, Field Service, and Project Operations.
  • AI-Driven CRM: Activation of predictive insights and customer scoring capabilities.

Data, AI, & Automation

  • Configuring critical Dynamics integration with AI and Copilot capabilities across ERP and CRM.
  • Deployment of Microsoft Fabric (OneLake, Power BI, Synapse) and Customer Data Platform (CDP) for enterprise analytics.
  • Deployment of Azure AI services, including language, vision, decision, and speech for predictive analytics.
  • Building bespoke solutions using the Power Platform (Power Apps, Power Automate, Power Virtual Agents, and Power Pages/Portals) for custom business processes and workflow automation.

Cloud Foundation & Workplace

  • Seamless Microsoft 365 integration, including Teams, Outlook, and SharePoint.
  • Implementing rigorous identity, compliance, and security frameworks to protect your data.
  • Deployment of Azure Cloud components, including AI/ML solutions, data platforms, storage, networking, and specialized IoT implementations

How Our Managed Support Services Work

Unlock the full potential of AI-powered automation in the Microsoft ecosystem with our managed support services portfolio.

Troubleshooting

We identify the root cause of the problem by understanding what, why, where, and how, and plan the resolution strategy with relevant timelines and costing.

Performance Monitoring & Alerts

We proactively track system health and key metrics, providing real-time alerts so issues can be addressed before they impact your business.

Proactive system optimization

We monitor your Microsoft solutions ecosystem to detect potential issues, execute security patches and maintenance, and optimize performance for effective business ROI.

Custom Enhancements & Integrations

We help you extend the capabilities of your Dynamics 365 environment with tailored add-ons, integrations, and automation aligned to your business goals.

Ongoing support

We recommend add-ons and innovative features for your existing Dynamics 365 environment and impart additional training for new users and features tailored to your business needs.

Take the next step today!

Empower your business with Intech’s remarkable support to earn a strategic advantage over others.

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Frequently Asked Questions

For the entire CRM or ERP suite, you have the options of unified support or module-wise managed services. But a combination of a few CRM and a few ERP modules require module-wise services.

We offer standard and customized service level agreements. The standard ones have fixed response times for modules or entire suites with defined support hours. In the case of customized SLAs, your unique requirements define service inclusions, response times, escalation strategy, number of support hours, etc.

Our managed services are available for the following Microsoft products:

  • Dynamics 365 (CRM and ERP suites and modules)
  • Microsoft 365 (Teams, Outlook, OneDrive)
  • Power Platform (Power BI, Power Apps, etc.)
  • Azure Services (Backup, Security, etc.)
  • AI-powered services

Yes. Our teams track Microsoft upgrades and updates constantly. We execute version upgrades as and when they happen. For feature updates, we discuss the benefits and uses in your business, and update them if you are interested.

Our basic product license plans do not include a dedicated account manager, but premium and enterprise editions include an assigned Account/Service Manager. You can share all your concerns and issues and get them resolved.