Dynamics 365 Commerce
Deliver consistent, personalized shopping experiences across every channel. Build unified customer engagement across physical POS, online storefronts, and call centers. Refine workforce management, improve the order lifecycle, and exceed customer expectations with Dynamics 365 Commerce ERP.
Why Does Your Business Need
Dynamics 365 Commerce?
Optimize Your Retail Operations
Enhance the Shopping Experience
Meet Customers’ Needs
Streamline the Order Lifecycle
Gain Deeper Customer Insights
Copilot in Dynamics 365 Commerce
Customer engagement
Personalize and enhance customer experiences whether online or in-store by understanding their pain points, preferences, and expectations clearly across every touchpoint, all powered by Copilot in Dynamics 365 Commerce.
Customer analytics
Customer interactions, shopping orders, feedback, and complaints across different channels generate a lot of data, stored in a single common database in this solution, which gives you a 360-degree view of customers and their analytics.
POS management
Review prices, add quantity, make a product sale, receive payments, enable product returns or exchanges, offer discounts, and complete transactions to fulfill sales orders efficiently.
Customer loyalty and retention
Create tailored customer journeys across different channels based on insights from AI-powered chatbots to make improvements in product and experiences that lead to customer retention and improve customer loyalty.
Omnichannel management
A unified commerce platform with built-in AI and ML connects the data and transactions from back-office, in-store, and digital spaces to facilitate consistent, unified, and enhanced omnichannel experience for customers based on analytics, pricing, promotions, and inventory.
Our Services
Work with Intech to bring Dynamics 365 Commerce to life and unlock the power of AI in every customer interaction. We help you use real‑time insights across stock, customers, and sales to streamline operations and deliver effortless, end‑to‑end shopping experiences.
Flexible Licensing Options for Dynamics 365 Commerce
Dynamics 365 Commerce
Dynamics 365 Commerce with eCommerce Add-On
Successful Customer Stories
Take a look at how our customers benefited from Dynamics 365 ERP.
Lead your Industry. Lead with Intech.
Dynamics 365 Commerce is a comprehensive retail solution that improves your omnichannel performance. With AI-powered customer insights, you can target more effectively, respond faster to customer needs, and improve overall satisfaction.
Resources & Competitive Insights
As a certified Microsoft Solutions partner, we help businesses harness the full potential of AI-powered Microsoft Dynamics 365 ERP, CRM, Business Intelligence, and Microsoft Fabric. Read these insights to learn more.
Frequently Asked Questions
Intech employs the following steps to manage your migration:
- Understand your objectives behind the migration.
- Analyze the current data, applications, and workflows that will be migrated to the new solution.
- Create a strategy, including the process, time taken, and costing.
- Prepare the data and create a proper ecosystem for the change.
- Migrate to the new solution, test it, and validate its operations.
- Make the final move and optimize performance.
Throughout this process, we ensure minimum downtime to prevent impact on end-users.
The AI and Copilot-specific capabilities added to the D365 Commerce solution to make it more accurate include the following:
- AI-driven chatbots to respond to customer queries and navigate the eCommerce site
- Access to inventory and pricing data to better serve customers
- Analysis of customer profiles to target them with tailored responses and products
- Product pages’ content based on Copilot
- Customer behavior, preferences, and other insights based on AI capabilities to help make decisions
The unified platform – Commerce headquarters – enabled by the Dynamics 365 Commerce solution, provides a single source of truth on all products, customers, and sales. You can access all information about products, pricing, and promotions across different channels. It also stores information about inventory levels and flow in real-time for effective stock management.
You can tailor the front-end experiences based on customers’ interactions and comfort with that specific channel to drive sales. This solution allows you to decide merchandising changes or consistency across multiple channels based on customer behavior, patterns, and preferences.
You need to buy the basic license, which has all the capabilities to run the retail operation. Buy the eCommerce add-on to run your eCommerce site. You need the basic Commerce license package mandatorily to get the eCommerce on top of it.
Dynamics 365 Commerce solution suits retailers, eCommerce businesses, call centers, and all business types that need operations management on different channels – physically, online, and customer support.