Enterprise AI solution Dynamics 365 Commerce

Deliver consistent, personalized shopping experiences across every channel. Build unified customer engagement across physical POS, online storefronts, and call centers. Streamline workforce management, optimize the order lifecycle, and exceed customer expectations with Dynamics 365 Commerce ERP.

Build Connected Customer Experiences

We help organizations attract, engage, and retain customers using Microsoft-powered solutions designed for both physical and digital sales channels.

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From strategy to implementation, our experts deliver scalable, secure, and future-ready Microsoft solutions that support long-term business growth.

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Enterprise AI solution Dynamics 365 Commerce

Why does your business need Dynamics 365 Commerce?

Optimize Your Retail Operations

Optimize Your Retail Operations

Retail operations encompass back-office work, data processing, and successful delivery at the front. Dynamics 365 Commerce with its Copilot-enhanced capabilities manages all these processes accurately, on time, and without any glitches.

Enhance the Shopping Experience

Enhance the Shopping Experience

Pay more attention to your customers by improving engagement with them across all possible touch points with the help of this solution. Maintain the security of orders and payments and provide a seamless shopping experience to keep them happy and keep them coming back for more.

Meet Customers’ Needs

Meet Customers’ Needs

Listen to your customers, whether it is about product features, shopping platforms, device preferences, or other expectations. Use AI tools to understand these needs and deliver exactly what they want, boosting your sales.

Streamline the Order Lifecycle

Streamline the Order Lifecycle

With such a smart solution, your tasks of ordering, managing inventory, controlling finances, and delivering to customers are streamlined. It leads to more efficient operations, higher employee productivity, and greater customer satisfaction.

Gain Deeper Customer Insights

Gain Deeper Customer Insights

With engagement across all channels, you have more chances to interact with customers and understand them better. More data means more insights and customer analytics, creating more opportunities for you to upsell and cross-sell.

Copilot in Dynamics 365 Commerce

Customer engagement

Personalize and enhance customer experiences whether online or in-store by understanding their pain points, preferences, and expectations clearly across every touchpoint, all powered by Copilot in Dynamics 365 Commerce.

Customer analytics

Customer interactions, shopping orders, feedback, and complaints across different channels generate a lot of data, stored in a single common database in this solution, which gives you a 360-degree view of customers and their analytics.

POS management

Review prices, add quantity, make a product sale, receive payments, enable product returns or exchanges, offer discounts, and complete transactions to fulfill sales orders efficiently.

Customer loyalty and retention

Create tailored customer journeys across different channels based on insights from AI-powered chatbots to make improvements in product and experiences that lead to customer retention and improve customer loyalty.

Omnichannel management

A unified commerce platform with built-in AI and ML connects the data and transactions from back-office, in-store, and digital spaces to facilitate consistent, unified, and enhanced omnichannel experience for customers based on analytics, pricing, promotions, and inventory.

Our services

Partner with Intech to implement Dynamics 365 Commerce to facilitate the best use of AI for customer experience management. Intech helps you leverage the solution’s real-time visibility of stock, customers, and sales across all channels, enabling optimized operations and a seamless shopping experience.

Implementation

Implementation

Intech has deployed the solution for many businesses in different industry sectors with a proper understanding of requirements and customization to derive maximum benefits for your customers. With waterfall and agile implementation services, we ensure you go-live within your desired timeframe.

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Migration

Migration

We help you shift from your legacy software to AI-enabled Dynamics 365 Commerce. With proper data mapping, procedural changes, industry-specific adjustments, and data validation, we make the move to the new Dynamics 365 Commerce solution.

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Training

Training

In addition to change management, your employees need to maximize the benefits of the Commerce solution. We make this possible through comprehensive training on its features and capabilities, aligned with your business objectives to drive positive outcomes.

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Support

Support

To ensure effective handling and use of the solution post-implementation, we provide post-go-live support and extended support to ensure uninterrupted operations of the solution, guaranteeing business continuity.

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Flexible Licensing Options for Dynamics 365 Commerce

Dynamics 365 Commerce

This license package has all the core modules and functionalities needed to streamline omnichannel retail operations.

Dynamics 365 Commerce with eCommerce Add-On

By adding the eCommerce add-on to your Dynamics 365 Commerce license, you can manage your eCommerce operations more efficiently and with ease.

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Successful Customer Stories

Read how our customers are making the best use of the AI-enabled Dynamics 365 Commerce Solution

JK Fenner enhances dealer engagement with Dynamics 365

Product
Dynamics 365
Industry
Manufacturing
Region
India
Read Story

A USA manufacturer efficiently manages data to generate insights with Microsoft Fabric

Product
Microsoft Fabric
Industry
Manufacturing
Region
USA
Read Story

Jewellery manufacturer and retailer leverage Power Apps to enhance process efficiencies and productivity

Product
Dynamics 365 Finance & Operations
Industry
Manufacturing
Region
India
Read Story
See All Customer Stories

Employ a comprehensive retail solution that manages, streamlines, and controls omnichannel performance.
With AI-powered customer insights, you can target effectively, respond to needs promptly, and enhance overall customer satisfaction.

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Frequently Asked Questions

Intech employs the following steps to manage your migration:

  • Understand your objectives behind the migration.
  • Analyze the current data, applications, and workflows that will be migrated to the new solution.
  • Create a strategy, including the process, time taken, and costing.
  • Prepare the data and create a proper ecosystem for the change.
  • Migrate to the new solution, test it, and validate its operations.
  • Make the final move and optimize performance.

Throughout this process, we ensure minimum downtime to prevent impact on end-users.

The AI and Copilot-specific capabilities added to the D365 Commerce solution to make it more accurate include the following:

  • AI-driven chatbots to respond to customer queries and navigate the eCommerce site
  • Access to inventory and pricing data to better serve customers
  • Analysis of customer profiles to target them with tailored responses and products
  • Product pages’ content based on Copilot
  • Customer behavior, preferences, and other insights based on AI capabilities to help make decisions

The unified platform – Commerce headquarters – enabled by the Dynamics 365 Commerce solution, provides a single source of truth on all products, customers, and sales. You can access all information about products, pricing, and promotions across different channels. It also stores information about inventory levels and flow in real-time for effective stock management. 

You can tailor the front-end experiences based on customers’ interactions and comfort with that specific channel to drive sales. This solution allows you to decide merchandising changes or consistency across multiple channels based on customer behavior, patterns, and preferences.

You need to buy the basic license, which has all the capabilities to run the retail operation. Buy the eCommerce add-on to run your eCommerce site. You need the basic Commerce license package mandatorily to get the eCommerce on top of it. 

Dynamics 365 Commerce solution suits retailers, eCommerce businesses, call centers, and all business types that need operations management on different channels – physically, online, and customer support.