Your Trusted Microsoft Managed Support Services Partner
Intech delivers value at every stage of your AI-driven digital transformation with Microsoft solutions. Whether it is ERP, CRM, Azure, or Power Platform, we cover everything, from implementation and customization to integration, optimization, training, and ongoing support.
Why Choose Intech’s Managed Support Services Portfolio?
Keep your systems running at their best with Intech’s managed support services. We reduce downtime, solve issues before they escalate, and keep your systems performing at their best.
Proven Track Record
Global Expertise
Customization for Your Business
AI Transformation Services
Proactive Support for Smarter Business
Our Specialized Managed Support Services
We handle the day-to-day support, so your team can focus on what matters most.
Basic System Health Management
Performance Optimization
Reactive Helpdesk Support
Integration Management
User and Security Administration
User Training
Two Engagement Approaches
Standard Managed Support Services
Pre-configured solutions and services to keep your solution healthy and operational with quick turnaround at cost-effective rates.
Custom Managed Support Services
Tailored solutions and services according to your business size, model, complexity, and multi-entity operations for innovation and optimization.
Complete Microsoft Stack. Expertly Delivered.
As a full-scope Microsoft Implementation Partner, we don’t just deploy single applications. We deliver end-to-end, specialized implementation services across the entire Microsoft three-cloud ecosystem, ensuring deep integration and maximum ROI.
How Our Managed Support Services Work
Turn your Microsoft environment into a well-oiled system, with support that keeps everything running smoothly, improving continuously, and aligned to your needs. Powered by Intech’s AI-driven vision, we help you move from reactive support to a more intelligent, self-improving system.
Troubleshooting
We identify the root cause of the problem by understanding what, why, where, and how, and plan the resolution strategy with relevant timelines and costing.
Performance Monitoring & Alerts
We proactively track system health and key metrics, providing real-time alerts so issues can be addressed before they impact your business.
Proactive System Optimization
We monitor your Microsoft solutions ecosystem to detect potential issues, execute security patches and maintenance, and optimize performance for effective business ROI.
Custom Enhancements & Integrations
We help you extend the capabilities of your Dynamics 365 environment with tailored add-ons, integrations, and automation aligned to your business goals.
Ongoing Support
We recommend add-ons and innovative features for your existing Dynamics 365 environment and impart additional training for new users and features tailored to your business needs.
Your Systems Deserve More Than Basic Support.
Our Specialized Managed Support Services ensure continuous performance, proactive monitoring, and ongoing optimization to keep your business running without disruption.
Resources & Competitive Insights
Frequently Asked Questions
Any business question, answered with precision.
For the entire CRM or ERP suite, you have the options of unified support or module-wise managed services. But a combination of a few CRM and a few ERP modules require module-wise services.
We offer standard and customized service level agreements. The standard ones have fixed response times for modules or entire suites with defined support hours. In the case of customized SLAs, your unique requirements define service inclusions, response times, escalation strategy, number of support hours, etc.
Our managed services are available for the following Microsoft products:
- Dynamics 365 (CRM and ERP suites and modules)
- Microsoft 365 (Teams, Outlook, OneDrive)
- Power Platform (Power BI, Power Apps, etc.)
- Azure Services (Backup, Security, etc.)
- AI-powered services
Yes. Our teams track Microsoft upgrades and updates constantly. We execute version upgrades as and when they happen. For feature updates, we discuss the benefits and uses in your business, and update them if you are interested.
Our basic product license plans do not include a dedicated account manager, but premium and enterprise editions include an assigned Account/Service Manager. You can share all your concerns and issues and get them resolved.