Dynamics 365 Contact Center
Transform customer service with AI Agents in Dynamics 365 Contact Center. Automate support workflows to improve resolution speed and operational efficiency. Deliver consistent, intelligent support across all channels with a unified customer hub.
Why Does Your Business Need
Dynamics 365 Contact Center?
Elevate Customer Management
Provide Omni-Channel Support
Self-Service, Simplified
Data-Driven Customer Insights
Gain a 360-degree View
Copilot in Dynamics 365 Contact Center
Voice and text support
Provide omnichannel support with text-based chatbots and IVR-enabled voice interactions, enabling consistent service across digital and voice channels.
Service representative assistance
Copilot assists service representatives with customer case summaries, knowledge article recommendations, and next-best actions.
Knowledge management
Copilot keeps knowledge articles up-to-date with learnings from case notes and customer queries. It also assists agents in quickly finding relevant articles during case resolution to ensure consistent and accurate responses.
Automated routing
Intelligent routing that matches customer inquiries to best suited service representatives based on skills, availability, and history.
Agent operation management
Agents can identify customers, interact on multiple channels, get real-time notifications, and create case studies. All these interactions are monitored and analyzed to assess performance and supervise customer interactions.
AI Agents in Dynamics 365 Contact Center
Our Services
Partner with Intech to improve customer engagement with the cloud and AI transformation solution – Dynamics 365 Contact Center. Manage synchronized channels to route customer inquiries smartly, engage instantly, address doubts efficiently, and assess the conversations to enhance decision-making.
Implementation
Migration
Training
Support
Flexible Licensing Options for
Dynamics 365 Contact Center
Dynamics 365 Contact Center
Dynamics 365 Contact Center Digital
Dynamics 365 Contact Center Voice
Dynamics 365 Contact Center Premium
Successful Customer Stories
Take a look at how our Dynamics 365 Contact Center customers have refined their customer interactions. Resolve customer issues quickly, intelligently, and efficiently with Dynamics 365 Contact Center.
Lead your Industry.
Lead with Intech.
Use enterprise-grade AI to connect customers with the right agent on the right channel, resolve issues, and gain a holistic view of operations.
Resources & Competitive Insights
As a certified Microsoft Solutions partner, we help businesses harness the full potential of AI-powered Microsoft Dynamics 365 ERP, CRM, Business Intelligence, and Microsoft Fabric. Read these insights to learn more.
Frequently Asked Questions
Any business question, answered with precision.
We adopt a customized approach to suit your business requirements, IT environment, and goals. We assess your IT infrastructure to check its alignment with Microsoft ecosystem requirements. Based on this, we make the plan and set up the environment in your business for the deployment of Dynamics 365 Contact Center. Now, we manage data mapping, roles and permissions assignment, and workflow customization to set the solution for operations. After this, we test, validate, and go live with the solution.
The Dynamics 365 Contact Center Digital license includes self-service chatbots, live chat on messaging platforms and social media channels, and interaction with service representatives via digital channels.
The Dynamics 365 Contact Center Voice license includes self-service with IVR, inbound and outbound voice routing, and interaction with service representatives via voice channels.
Both licenses include the features of:
- Translation or transcription
- Summarization
- Email assistance
- Q&A support
- Integrated reporting, insights, and analytics
- Prebuilt integrations with Dynamics 365 and Salesforce
Dynamics 365 Contact Center license package includes all these features and functionalities.
As a trusted and certified Microsoft Dynamics 365 Contact Center partner, we have years of industry experience in providing services for this solution. We have a proficient team of skilled consultants who deliver cost-effective services and facilitate customized solutions aligned to your workflows and business goals.
You receive complete support after implementation, including optimization, upgrades, maintenance, integrations, training, and query resolution. And don’t worry about your project getting stalled while the implementation is in process; we ensure minimal downtime with a phased approach and sandbox environment usage.
This solution aims to help businesses improve customer service through engagement over different possible channels of communication, including calls, chats, social media, and emails. This aspect is primarily useful for many industry sectors, including financial services, healthcare, retail, telecommunications, e-commerce, automotive, logistics, and others.
The primary benefit is the convergence of the back and front offices that improves collaboration and coordination, bettering customer service. With the integrated feature, no more Teams licenses are required for users of the Contact Center solution, and service fees are reduced. The agents and service representatives are better equipped for handling calls with reduced downtime. The Teams Phone integration has led to better AI insights and more automated workflows, resulting in higher productivity of agents and enhanced responses to customer queries.