Key Challenges Facing Retailers Today

Retail businesses are navigating a landscape of omnichannel expectations, inventory complexity, evolving customer behaviors, and rising operational costs. The key challenges they face are:

  • Siloed Commerce Channels
  • Inventory Visibility Gaps
  • Operational Downtime Risks
  • Regulatory, ESG & Compliance Pressure
  • Data Fragmentation

Transform Retail Operations with Microsoft & LS Retail

Enable unified commerce and streamlined operations with solutions built to connect front-end customer interactions with back-office processes.

 Unified Point of Sale (POS) & Commerce

Unified Point of Sale (POS) & Commerce

  • Manage front- and back-office retail transactions from a single system
  • Support offline and online POS with real-time synchronization
 Real-Time Inventory & Supply Chain

Real-Time Inventory & Supply Chain

  • Gain visibility across stores, warehouses, and online channels
  • Automate replenishment and stock transfers
Omnichannel Customer Engagement

Omnichannel Customer Engagement

  • Personalize customer experiences via loyalty, promotions, and history
  • Connect digital and in-store behavior for coordinated campaigns
 Centralized Finance & Analytics

Centralized Finance & Analytics

  • Integrate financials, reporting, and pricing in a unified database
  • Use real-time analytics to optimize operations and forecasting

AI Use Cases For Retailers

AI and advanced analytics give retailers real‑time visibility and predictive insights, helping them improve customer experiences while running operations more efficiently.

Demand & Inventory Forecasting

Predict optimal stock levels to reduce stockouts and overstocks.

Predictive Pricing & Promotions

Use AI to recommend dynamic pricing and personalized promotions.

Customer Insights & Engagement

Analyze behavior across channels to personalize experiences and loyalty offers.

Smart Replenishment Automation

Automate stock replenishment with machine learning signals for trends.

See How Retailers Are Scaling with Microsoft Dynamics 365

Connected Microsoft Solutions for Retail

Microsoft Dynamics 365 and LS Retail (LS Central) together deliver a unified commerce platform, managing POS, inventory, financials, and analytics in a single, extensible solution. As an LS Retail partner, Intech helps retailers implement and scale LS Central to drive seamless, end-to-end retail operations.

Sales & Marketing
Customer Service
Commerce
Finance & Accounting
Finance_scalable
Process Automation & IT
Supply Chain
ProjectOperations
Engineering & Manufacturing
Finance_scalable
SupplyChainManagement

Retail Services Designed to Drive Faster Growth

Intech brings deep retail expertise and end-to-end Microsoft & LS Central integration services to help you successfully deploy, adopt, and scale retail solutions.

 Retail ERP & PoS Implementation

Retail ERP & PoS Implementation

Deploy Microsoft Dynamics 365 ERP tailored for order-wise planning, production, quality, inventory, and finance.

 AI-Powered Process Automation

AI-Powered Process Automation

Automate inspection scheduling, approvals, material planning, and financial workflows using Copilot and AI agents.

 Data Engineering & AI-Analytics

Data Engineering & AI-Analytics

Deliver real-time dashboards for production status, inventory health, quality metrics, and financial KPIs using Power BI and Fabric.

System Upgrade & Migration

System Upgrade & Migration

Modernize legacy ERP or Dynamics NAV/AX systems to cloud-ready Dynamics 365 with minimal disruption.

 Managed Support Services

Managed Support Services

Ensure business continuity with proactive monitoring, performance tuning, and industry-focused support.

Training & Adoption

Training & Adoption

Enable planners, production teams, quality inspectors, and finance users through role-based training programs.

Intech’s Unique IPs for Retailers

Built on the Microsoft Cloud, ready-to-deploy industry apps and ISV solutions by Intech.

Dealer Management System

Streamline distributor & dealer operations with centralized order processing, inventory tracking, and analytics.

Quality Control

Ensure consistent product quality with automated inspections, real-time defect tracking, and compliance monitoring.

Complaint Tracker

A solution built on Business Central that helps effortlessly track customer complaints and streamlines the resolution process.

CRM Chatbot

An AI-powered chatbot that integrates with your website and CRM to efficiently track for customer complaints, tickets, queries and support requirements.

Accounts Payable Automation (AI)

Replace manual invoicing processes with an AI-powered AP automation tool that helps retailers sort through 1000+ invoices in just a few minutes.

Order Processing

A solution that simplifies customer order management, reduces errors, and works seamlessly with your existing ERP setup.

Explore Business Central for Retailers

Microsoft Dynamics 365 Business Central is a one‑stop ERP designed for retailers, bringing finance, sales, inventory, and commerce together in one system. Instead of juggling multiple systems, teams can work smarter, reduce errors, and focus on delivering better customer experiences.

Intech: Your Trusted Partner for Retail Leaders Everywhere

With 47+ years of experience and three-cloud Microsoft expertise, Intech helps retail businesses deliver better outcomes with confidence.

Microsoft Ecosystem Expertise

Top 5% Microsoft partner, with 5 Solution Partner Designations

AI-Powered Transformation

Systematic approach to embed AI into Retail value chains

Industry Specific IP Solutions

Built for Manufacturers to automate manual processes

Global Delivery Excellence

Connect systems across regions and manage subsidies globally, backed by 24×5 global availability

Managed Support Services

Maintain and upgrade systems on time through comprehensive support services

Build the Future of Retail with Intech

Partner with Intech to automate and modernize retail systems with Microsoft + AI at the core.